Shipping Policies & Transit Times
Shipping polices do vary based per product and per customer location. Please see each product for shipping specifics. AV Outlet does also provide shipping promotions for specific product purchases and for orders totals over a set dollar amount. See the specific promotion for rules and exclusions. Orders with shipping promotions will ship without delay in our normal processing time which is typically within one day.
Products with free shipping or promotions with free shipping are offered with shipping services we select as appropriate for the item to be shipped unless otherwise noted. Free shipping is limited to the 48 contiguous states. Shipping to Alaska, Hawaii and all other locations will be at additional shipping expense.
Shipping services are not 100% guaranteed. Some carriers guarantee a delivery date with some of their services but there is no guarantee that the product will get there when originally projected. In some cases upgraded shipping costs may be refundable if a guaranteed delivery date is not met but this may not always be the case. AV Outlet is not liable for loss of income due to items not received by the customer on a target date. Customers should plan accordingly when ordering products so that rush delivery is not required. Products missing shipping/delivery dates are not sufficient reason for cancelling orders or returning products. Our return policies still apply for products not shipped/delivered by a specific date.
Our shopping cart does calculate shipping cost based on product weight, dimensional weight and type of shipping service selected. Most of the time these rate calculations are very accurate but a times the rates may vary based on product packaging and product availability. If shipping costs need to be increased, you the customer will be notified before we completely process your order. If a product is not in stock we will provide you the customer the option to split the shipments, cancel items, ship based on product availability or when the complete order is available for shipping. Additional shipping costs will be charged to you the customer for split order shipments.
Shipping damage must be reported immediately. Damage claims must be supported with pictures of product packaging and of specific damage to the product. The delivery company must note at time of delivery any external package damage noticed by the receiving party on the shipping companies paperwork at time of delivery. Noting the package damage with the shipping company at time of delivery is of particular importance with Freight shipping. Failure to provide the necessary requirements may result in loss of merchandise.
Order Processing Times
AV Outlet Stocked Items - Our goal is to process and ship orders using UPS services on the same day the the orders are placed if the order is received by 1pm EST. This is not a guarantee of service commitment. Some orders may not ship until the next business day. Stock orders place using USPS - US Postal services are more likely to ship the next business day due to the early pick-up times of the US Postal Service.
Drop Ship Items - Oar goal is to process drop ship orders on the same day it is received. We can't control our vendors shipping schedule. We have posted the typical processing time each vendor has with the product details as well in the shopping cart and shipping calculation page.
The map below will show approximate delivery times to your area for UPS Ground shipments originating from AV Outlet in Virginia and from some our drop ship vendors. If your order shipment is time critical you may want to contact us prior to making a shipping selection.
Shipping Methods Available
UPS Ground,3 Day Select, 2nd Day Air, Next Day Air Services
US Postal - First Class Mail and Priority Mail
Large Objects - Packages longer than 108" must ship via freight service.
We do not ship via FEDEX or DHL at this time.
CLICK ON MAP FOR LARGER VIEW
Transit Time Maps for Drop Ship Vendors - Click Links Below
Da-Lite - Drop Ship UPS Ground Transit Times
TechFlex - Drop Ship UPS Ground Transit Times
Paragon - Drop Ship UPS Ground Transit Times
Buttkicker - Drop Ship UPS Ground Transit Times
Furutech - Drop Ship UPS Ground Transit Times
Policies and Terms subject to change without notice.