Contact us

Customer service is available through email using the form below or by calling us. We do prefer orders to be placed on the website but we do process phone orders as well. In some instances phone orders will require an email confirmation of your acceptance of a Quote or Order. Emailed inquiries are typically responded to in a timely fashion. Our goal is to respond to emails within an hour during our normal business hours.

Customer Service Phone Hours:  9am to 5pm (M-F EST)

Toll Free: 1-877-271-5398

Fax: 866-454-8405

AV Outlet
PO Box 3026
Petersburg, VA 23805

The PO Box address is typically only used for junk mail service. Please contact us via email or phone for our shipping adresss if you need to return a product or for any other time sensitive mailing.