Shipping Policies & Transit Times
Shipping:
Shipping polices do vary based per product and per customer location. Please see each product for shipping specifics. AV Outlet does also provide shipping promotions for specific product purchases and for orders totals over a set dollar amount. See the specific promotion for rules and exclusions.
Free Shipping:
Products with free shipping or promotions with free shipping are offered with shipping services we select as appropriate for the item to be shipped unless otherwise noted. Free shipping is limited to the 48 contiguous states. Shipping to Alaska, Hawaii and all other locations will be at additional shipping expense.
Shipping services are not guaranteed. Some carriers guarantee a delivery date with some of their services but there is no guarantee that the product will get there when originally projected. In some cases, upgraded shipping costs may be refundable if a guaranteed delivery date is not met but this may not always be the case. AV Outlet is not liable for loss of income due to items not received by the customer on a target date. Customers should plan accordingly when ordering products so that rush delivery is not required. Products missing shipping/delivery dates are not sufficient reason for cancelling orders or returning products. Our return policies still apply for products not shipped/delivered by a specific date.
Our shopping cart calculates shipping cost based on product weight, dimensional weight and type of shipping service selected. Most of the time these rate calculations are very accurate but a times the rates may vary based on product packaging and product availability. If shipping costs need to be increased, you the customer will be notified before we completely process your order. If a product is not in stock we will provide you the customer the option to split the shipments, cancel items, ship based on product availability or when the complete order is available for shipping. Additional shipping costs will be charged to you the customer for split order shipments.
Shipping damage must be reported immediately. Damage claims must be supported with pictures of product packaging and of specific damage to the product. The delivery company must note at time of delivery any external package damage noticed by the receiving party on the shipping companies paperwork at time of delivery. Noting the package damage with the shipping company at time of delivery is of particular importance with Freight shipping. Failure to provide the necessary requirements may result in loss of merchandise.
Order Processing Times
AV Outlet Stocked Items - Stocked item orders using FedEx/UPS services typically ship the same day that the order is placed if the order is received by 1pm EST. Stocked item orders placed using USPS - US Postal services are more likely to ship the next business day due to the early pick-up times of the US Postal Service.
Drop Ship Items - Drop ship orders are typically processed the same day they are received. We can't control our vendors shipping schedule. We have posted the typical processing time each vendor has with the product details as well in the shopping cart and shipping calculation page.
The map below will show approximate delivery times to your area for FedEx/UPS Ground shipments originating from AV Outlet in Virginia. If your order shipment is time critical you may want to contact us prior to making a shipping selection.
Shipping Methods Available
FedEx/UPS Ground and all expedited services
US Postal - First Class Mail and Priority Mail
Large Objects - Packages longer than 108" must ship via freight service.
Note: Our website only offers FedEx Ground, USPS First Class/Priority Mail, and LTL Freight Services. We can ship via UPS in most cases at the request of the customer. We can provide expedited shipping services but you must email or call in to request a quote. In some cases we may not be able to provide a super quick quote. Expedited shipping service rates are very dependent on package size and weight so we try to prepack for expedited shipping quotes. We can also ship using your UPS or FedEx account. Shipping is not something we try to make money on and are happy to use your account if that is your preference. Transit times are in business days (M-F).
AV Outlet FedEx Ground Transit Time Map
Policies and Terms subject to change without notice.
