AV Outlet Policies, Terms & Conditions
Thank you for visiting and shopping with AV Outlet. Your use of AVOutlet.com is granted with your acceptance of our conditions as outlined here.
The content of our website including but not limited to design, images, text and downloads are copyright protected by AV Outlet and its suppliers Permission to use design, images, text, materials and all else derived from AVOutlet.com is restricted and must be granted in writing by AV Outlet. AV Outlet images logos may not be used in advertising without specific, written prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical or descriptive errors of products herein.
Technical Support:AV Outlet prides itself on being able to provide technical support for most of the products it sells. We can and do provide technical support via e-mail or via phone. Please feel free to contact us if you require technical support. AV Outlet is not responsible for determining a products fitness for your application. It is ultimately you the customer's responsibility to determine a product's fitness for your application.
We will do our best to meet or beat our competitors pricing if you give us the chance. The competitor pricing must be a verifiable Advertised price. Applicable shipping and taxes are considered for price matching. The competitor must also provide full warranty on their products and must have the product available to ship.
We provide advertised quantity discounts for the majority of our advertised items. Additional quantity discounts may be available for products not advertised with price breaks as well as for quantities beyond our advertised guidelines.
What We Sell:
Unless otherwise noted, every item listed on our site is brand new "A" stock. On vary rare occasions we do sell customer returns, “B” stock & or Refurbished products. These items will be clearly marked as so. We rarely sell anything but "A" stock products.
The products we sell do carry the manufacturers warranty. We only provide the information for the warranty duration and do not provide any applicable limitations, coverage or conditions of the warranty. Consumers may check with the respective manufacturers regarding the specific warranty policies.
The majority of the products we sell are stocked by us in Virginia and a small portion of our products are drop shipped from our various distributors. We may from time to time decide to drop ship an item rather than to ship from stock. We make every effort to only offer items that are available immediately for sale but stock does vary and sometimes advertised availability may not be accurate. In most cases we actually have redundant suppliers for the same item to ensure timely product delivery. We stand behind the products we represent and pride ourselves on excellent customer service. If a product is not in stock we will provide you the customer the option to split the shipments, cancel items, ship based on product availability or when the complete order is available for shipping. Additional shipping costs will be charged to the customer for split order shipments.
Advertising, Misprints, Picture and Information Errors
Website errors are quite rare and are typically results of manufacturers and supplier pricing changes. AV Outlet is not responsible for any misprints, typographical, picture, pricing or description errors. We make every effort to make sure the information provided is true and accurate but errors still may occur. If you are unsure about some of the information provided please check the manufacturer’s website for confirmation of specifications, pictures, model numbers, warranties etc. If you need assistance in finding the manufacturer’s website please call us and we will gladly assist. In the event a product is listed at an incorrect price, AV Outlet retains the right to cancel the order immediately but will typically first inform the customer of a pricing error. AV Outlet will have the right to cancel an order for an incorrectly priced item. If your credit card has already been charged we will immediately issue a credit to your credit card account in the amount of the charge. You the customer are ultimately responsible for ensuring a product is fit for your needs and you should take the necessary steps to ensure you are getting what you need.
5% Sales tax is only collected from our Virginia customers and for orders shipping into Virginia
We do not give e-mail addresses, telephone numbers or mailing addresses out to anyone. The information you provide to us is so we can contact you specifically about your order. All information given to AV Outlet is confidential and will never be given to solicitors. We do not like spam, we will not spam you and we do not send our newsletters.
Acceptable Forms of Payment and Credit Card Processing:
We accept many forms of payment: Visa, MasterCard, American Express, Discover, Money Orders, Personal Checks, PayPal and Google Checkout. We do not accept purchase orders without payment up front and we do not extend net terms for any of our customers. Please note that some forms of payment like personal checks may require additional processing time prior to shipment. We do use credit card address and credit card security number verification services. The billing address and credit card details must match for an order to be processed. We do however allow shipping to alternate addresses. International credit cards are accepted and can be processed on our website but the cardholder's bank must participate in the address verification services. When you place an order using a credit card you may see a charge on your online account or statement indicating AV Outlet as the merchant immediately after order placement even though the order may not have shipped. When you place an order with us we process your credit card as an authorization and this puts a hold on the funds on your credit card. Some banks report these authorizations as charges immediately to your account. We do not actually collect credit card funds until the order ships.
Our online order processing follows the latest credit card processing guidelines. Our online payment system is safeguarded via encryption and uses uses the latest secure SSL (Secure Sockets Layer) technology to ensure data safety.
We prefer orders to be placed on the website. This typically minimizes human order entry and fulfillment errors. Customer may use the website with or without have a register account with us. Customer with online accounts will be able to view order their order history, reorder products and will be able to track their orders with a simple click. We realize some customers prefer to talk to someone when making a purchase so we do accept phone orders. Do note that phone orders are still technically placed on the website. Expect phone order talk time to be the same as finding the products on a website, adding them to the shopping cart and entering all of the necessary info in order to place an order. Phone order may be placed using our toll free phone number 1-877-271-5398. Payment for ALL orders paid with a credit card are collected when the product is shipped. When placing an order via e-mail or Fax, please print out the Shopping cart form and send that to us. Followed by a phone call with your payment information. This will ensure all vital information is received for prompt order processing. When we receive an order we will provide an e-mail response confirming the details of your order. When your merchandise has been shipped we will send a second e-mail with the details of that delivery.
The ability to place an order via our website, phone, fax or e-mail and or the receipt of an order confirmation do not indicate the acceptance of your order. All orders are reviewed prior to final processing and shipment. AV Outlet reserves the right at any time to accept or decline your order.
Customers may cancel an no later than 1 day prior to shipment. Note: If you place an order by 2pm EST it is likely to ship that same day!! If you desire to cancel an order after the order is shipped, the return policies are enforced. If you refuse shipment of an order you will be billed for the return shipping fees imposed by our shipper. Custom item orders including but not limited to Window Treatments, Custom Cables, Theater Seats Etc. may only be canceled up until they go into production. Once a custom order is in production the order can not be cancelled or modified. Special Order items are items not cancellable nor returnable.
Customer Online Accounts
Customers creating an online account are responsible for maintaining the confidentiality of their account info and you agree to accept responsibility for all activities occurring under your account. We reserve the right to terminate accounts at our sole discretion.
Use of the AVOutlet.com website constitutes electronic communication with AV Outlet. Users consent to receive electronic communication from us in the form of e-mail or notices posted to user accounts. You agree that all communications provided electronically satisfy any requirements for communications to be in writing.
Returning For a Refund:
We offer a 15 day return policy for most of our items. Custom item orders and special order items including but not limited to Window Treatments, Custom Cables, Theater Seats Etc. are not returnable. Before returning any item, you must contact us to obtain an RMA# (Returned Materials Authorization). Our return policy does vary. If you purchase a standard stock, non-closeout and a non discontinued product we will accept the items back without a restocking fee if the items are new, unopened and contain all the original contents. If the product is returned opened, used, missing parts or damaged we may return the item back to you at your cost or we may charge a restocking fee depending on the condition of the product. We do not refund the actual full cost of shipping to the customer regardless of any shipping promotion applied at the time. Return shipping is the responsibility of the customer. The original manufacturer’s box must not be defaced or altered in anyway. Do not write the RMA# on the box, this makes the merchandise non-resalable. Write the RMA# on the shipping label. Merchandise initially shipped 'double-boxed' must be returned double boxed.
Merchandise should be returned to:
Attn: RMA # (Enter Number Provided)
5003 Red Gate Dr.
Disputanta, VA 23842
Returning Defective Merchandise:
In the event a customer does receive a defective item, AV Outlet will either swap out the defective merchandise or repair defective merchandise depending the type of item. Defective merchandise must be returned to AV Outlet and in most cases AV Outlet will pay for return shipping costs provided we are notified of the problem within 5 business days. Defective merchandise can not be returned for refund unless a replacement is not available or the item can not be repaired in a timely fashion. After 10 days, the manufacturers warranty must be used for repairs or replacement.
Shipping polices do vary based per product and per customer location. Please see each product for shipping specifics. AV Outlet does also provide shipping promotions for specific product purchases and for orders totals over a set dollar amount. See the specific promotion for rules and exclusions. Orders with shipping promotions will ship without delay in our normal processing time which is typically within one day.
Free Shipping: Products with free shipping or promotions with free shipping are offered with shipping services we select as appropriate for the item to be shipped unless otherwise noted. Free shipping is limited to the 48 contiguous states. Shipping to Alaska, Hawaii and all other locations will be at additional shipping expense.
Shipping services are not 100% guaranteed. Some carriers guarantee a delivery date with some of their services but there is no guarantee that the product will get there when originally projected. In some cases upgraded shipping costs may be refundable if a guaranteed delivery date is not met but this may not always be the case. AV Outlet is not liable for loss of income due to items not received by the customer on a target date. Customers should plan accordingly when ordering products so that rush delivery is not required. Products missing shipping/delivery dates are not sufficient reason for cancelling orders or returning products. Our return policies still apply for products not shipped/delivered by a specific date.
Our shopping cart does calculate shipping cost based on product weight, dimensional weight and type of shipping service selected. Most of the time these rate calculations are very accurate but a times the rates may vary based on product packaging and product availability. If shipping costs need to be increased, you the customer will be notified before we completely process your order. If a product is not in stock we will provide you the customer the option to split the shipments, cancel items, ship based on product availability or when the complete order is available for shipping. Additional shipping costs will be charged to you the customer for split order shipments.
Shipping damage must be reported immediately. Damage claims must be supported with pictures of product packaging and of specific damage to the product. The delivery company must note at time of delivery any external package damage noticed by the receiving party on the shipping companies paperwork at time of delivery. Noting the package damage with the shipping company at time of delivery is of particular importance with Freight shipping. Failure to provide the necessary requirements may result in loss of merchandise.
Order Processing Times
AV Outlet Stocked Items - Our goal is to process and ship orders using UPS services on the same day the the orders are placed if the order is received by 1pm EST. This is not a guarantee of service commitment. Some orders may not ship until the next business day. Stock orders place using USPS - US Postal services are more likely to ship the next business day rather due to pick-up times of the US Postal Service.
Drop Ship Items - Oar goal is to process drop ship orders on the same day it is received. We can't control our vendors shipping schedule. We have posted the typical processing time each vendor has with the product details as well in the shopping cart and shipping calculation page.
The map below will show approximate delivery times to your area for UPS Ground shipments originating from AV Outlet in Virginia and from our drop ship vendors. If your order shipment is time critical you may want to contact us prior to making a shipping selection.
Shipping Methods Available
UPS Ground, 3 Day Select, 2nd Day Air, Next Day Air Services
US Postal - First Class Mail and Priority Mail
Large Objects - Home Theater Seats or packages longer than 108" are shipped via freight service.
We do not ship via FEDEX or DHL at this time.
AV Outlet UPS Ground Transit Time Map
CLICK ON MAP FOR LARGER VIEW
Transit Time Maps for Drop Ship Vendors - Click Links Below
Da-Lite - Drop Ship UPS Ground Transit Times
TechFlex - Drop Ship UPS Ground Transit Times
Paragon - Drop Ship UPS Ground Transit Times
Liberty Cable - Drop Ship UPS Ground Transit Times
Buttkicker - Drop Ship UPS Ground Transit Times
Furutech - Drop Ship UPS Ground Transit Times
Policies and Terms subject to change without notice.